Complaints

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Intrinsic Complaints Department

Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY

Email: complaints@intrinsicfs.com
Tel: 0191 241 0700

You can find more information by visiting the Intrinsic Financial Services website:
http://www.intrinsicfs.com/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0300 1239123

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk